Jan’z Restaurant & BB’s Bar – Privacy Policy

Introduction

This Privacy Policy explains how Jan’z Restaurant & BB’s Bar, operated by Broadfield Farm Limited ("we", "us", "our"), collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Broadfield Farm Limited is the Data Controller responsible for your personal data.
Jan’z Restaurant & BB’s Bar is located at Broadfield Farm Holiday Park, Saundersfoot, Pembrokeshire, SA69 9DG.

What Information We Collect

We may collect personal data including:

Name and contact details
Booking details
Payment transaction records
Dietary requirements
Loyalty or discount scheme usage
CCTV footage
Correspondence with us
Technical data when using our website or Wi-Fi

How We Collect Your Data

We collect data when you:

Make a booking via ResDiary
Place orders or make payments
Sign up to marketing communications
Use our on-site facilities
Connect to our Wi-Fi
Contact us directly
Use our website

Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract (bookings and services)
Legal obligation (accounting and records)
Legitimate interests (security, service improvement)
Consent (marketing communications)

Bookings & ResDiary

Bookings are managed using ResDiary, who act as a data processor on our behalf. Deposits and pre-authorisations may be taken through their system.

Payments

Payments are processed securely by third-party providers. We do not store full card details.

Marketing & Communications

With your consent, we may send marketing communications via Mailchimp. You may opt out at any time.

Loyalty & Discount Schemes

We may record usage data to administer loyalty or discount schemes.

CCTV

CCTV operates for safety and crime prevention. Footage is typically retained for 30 days unless required for investigation.

Wi-Fi

Wi-Fi is provided via Starlink. Limited technical data may be processed for security and performance.

Sharing Your Data

We may share data with:

Broadfield Farm Holiday Park
Service providers (ResDiary, Mailchimp, payment processors, IT providers)
Professional advisers
Regulatory authorities where required

Some providers may store data outside the UK. We ensure appropriate safeguards are in place.

Data Retention

We retain data only as long as necessary:

Booking records: up to 2 years
Accounting records: 6 years
CCTV: 30 days
Marketing data: until you opt out

Your Rights

You have rights to access, correct, erase, restrict or object to processing and data portability.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies & Website Use

Our website may use cookies and analytics tools to improve user experience. You can manage cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your data.

Changes to This Policy

We may update this policy from time to time.

Contact Us

For any privacy queries, contact: info@broadfield.farm